Privacy Policy — Baltimore Trips

About this Privacy Policy

Baltimore Trips ("Baltimore Trips", "we", "us", or "our") respects your privacy. This Privacy Policy explains what information we collect when you request a quote, book a trip, or use any Baltimore Trips service, how we use that information, who we share it with, and the choices you have. We have tried to write it in plain English instead of legalese.

Quick summary: When you ask us for a quote, we use your trip details to prepare pricing and, where you consent, to coordinate with transportation partners who can fulfill your trip. You decide whether to share your contact info with partners by ticking a consent box at submission. We do not sell your data to ad networks, social platforms, or unrelated marketers. We do not call or text you for marketing without explicit consent.

1. Who We Are

Baltimore Trips operates charter transportation services at baltimoretrips.com. We provide group transportation — party buses, charter buses, limos, Sprinters, casino shuttles, weddings, prom transport, and more — primarily across the Baltimore / DMV / Mid-Atlantic region, and we may work with vetted licensed transportation partners when needed to fulfill a trip.

2. Information We Collect

2.1 Information you provide directly

• Contact info — name, email address, mobile phone
• Trip details — pickup and drop-off addresses, event date and time, passenger count, vehicle type preference, special requests, itinerary notes
• Booking and payment info — when you confirm a trip, billing details (cardholder name, billing zip). Card numbers themselves are sent directly to our payment processor (Fortis Payments) and tokenized; we do not store full card numbers on our servers.
• Communications — emails, SMS messages, and call recordings if you opt in to call recording for quality assurance

2.2 Information collected automatically

• Device and usage data — IP address, browser type, device type, pages visited, referring URL, timestamps
• Cookies and similar tech — see Section 8 below
• Approximate location — derived from your IP address or pickup address you enter, used to match you with service in your area

2.3 Information from third parties

• Geocoding services — when you enter a pickup or drop-off address, we look it up via Google Maps and Radar.io to validate it and calculate distance/duration
• Payment processor — Fortis Payments returns transaction status and a tokenized card reference, never the full card number

3. How We Use Your Information

• To prepare and deliver transportation quotes for your trip
• To dispatch your trip request to one or more vetted partner operators in your service area (only when you have consented to share — see Section 4)
• To send you transactional emails and SMS related to your quote, booking, payment, and trip (confirmations, driver info, reminders, change notifications)
• To process payment and issue refunds where applicable
• To prevent fraud, abuse, and unauthorized access
• To comply with applicable law and respond to lawful requests from authorities
• To improve our service — anonymized usage analytics, conversion measurement, page-load performance

We do not use your trip details or contact info for advertising on third-party platforms, profile-building, behavioral retargeting, or sale to data brokers unrelated to transportation.

4. Who We Share With

4.1 With transportation partners

When you submit a quote request and consent to sharing, we may share your trip details with vetted partner operators who serve your pickup area so they can prepare a quote. You consent by ticking the authorization checkbox on the quote form before submitting. Without that consent, we cannot match you to a partner — your only option would be to call us directly at 443-423-1247 or (844) 345-3447.

Partners receive: your name, contact info, pickup and drop-off, event date/time, passengers, vehicle type, and any itinerary notes you provided. They use this information solely to prepare and deliver a quote for your trip. Partners are contractually prohibited from using your information for any other purpose, including marketing unrelated services to you.

4.2 Exclusive routing when you pick a specific vehicle listing

If you visit a dedicated vehicle page on our site and submit your quote from that page, your trip request goes exclusively to the operator associated with that listing. It is not shared with other partners and not added to any broker feed.

4.3 With transportation broker partners

Where you have consented to share your information with our partner network, we may also forward your trip request to one or more authorized transportation broker partners. You can decline partner-share by leaving the partner-share consent checkbox unticked on the quote form.

4.4 With our service providers

• Fortis Payments — credit card processing, tokenization
• Cloudflare — content delivery network, bot protection
• Twilio — SMS and call infrastructure (transactional only)
• Google Maps Platform and Radar.io — address validation, distance/duration calculation
• Mailbaby and Exim — outbound email infrastructure
• InterServer — server hosting
• Google Analytics 4 and Google Search Console — anonymized site usage and SEO performance

4.5 For legal reasons

We may disclose information when required by law, valid legal process (subpoena, court order), or to protect the rights, property, or safety of Baltimore Trips, our customers, partners, or the public.

4.6 In a business transfer

If Baltimore Trips is acquired or merged with another company, your information may be transferred as part of that transaction. We will notify you and post a notice here before any change in ownership materially affects how your data is handled.

4.7 What we do NOT do

• We do not sell your data to ad networks, social media platforms, or general-purpose data brokers.
• We do not share your data with companies outside transportation.
• We do not allow partners or brokers who receive your quote request to retarget you, add you to mailing lists, or use your data for anything beyond quoting your specific trip.

5. Communications & SMS / Call Consent (TCPA)

Transactional messages. When you submit a quote request or book a trip, we send transactional messages by email (and SMS, if you have provided a mobile number) related to that specific quote or booking — quote receipt, partner responses, confirmation, driver info, reminders, refund notifications. These are essential to providing the service you requested.

Marketing messages. We do not send marketing SMS or place automated marketing calls without your express prior written consent. Consent for marketing communications is separate from the consent to share your trip request with partners. You can opt out of any marketing communication at any time by replying STOP to an SMS, clicking unsubscribe in an email, or contacting us at [email protected].

Standard rates. Standard message and data rates from your carrier may apply to SMS we send you. Message frequency varies based on your activity (typically 1–5 messages per booked trip).

6. Data Retention

• Quote requests that did not convert to a booking — typically 24 months, then archived in a restricted-access historical store
• Booked trips — kept indefinitely for tax, accounting, and dispute purposes (typically 7+ years for IRS records)
• Payment records — kept per Fortis Payments and applicable PCI / IRS retention rules; we never store full card numbers
• Email and SMS transcripts — kept indefinitely as part of the customer's trip history

You can request earlier deletion in many cases — see Section 7.

7. Your Rights & Choices

7.1 Everyone

• Access — Ask us what personal info we have about you.
• Correction — Ask us to fix anything that is wrong.
• Deletion — Ask us to delete your info, subject to retention obligations (we may need to keep records of completed transactions).
• Opt out of partner sharing — Even if you previously consented, you can ask us to remove you from the partner-share pool for future requests by emailing [email protected].
• Opt out of marketing — Reply STOP to any SMS, click unsubscribe in any marketing email, or email us.

To exercise any of these, email [email protected] with the email or phone number you used. We respond within 30 days.

7.2 California residents (CCPA / CPRA)

If you live in California you have additional rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), including the right to know, delete, correct, opt out of sale/sharing for cross-context behavioral advertising (we do not engage in either), limit use of sensitive PI, and non-discrimination. To submit a CCPA request, email [email protected] with subject line "California Privacy Request."

7.3 Other state privacy laws

If you live in Virginia, Colorado, Connecticut, Utah, Texas, Oregon, Montana, Maryland, or another state with a comprehensive privacy law, you generally have similar rights of access, deletion, correction, and opt-out of targeted advertising. We respond to verifiable requests under all applicable state laws — submit them to the same email above.

8. Cookies, Analytics & Tracking

• Essential cookies — session login, fraud-protection tokens (Cloudflare Turnstile), quote-form state. These cannot be disabled without breaking the site.
• Performance cookies — Google Analytics 4 (anonymized IP, no cross-site tracking), LiteSpeed cache identifiers, page-load timing.
• Functional cookies — remember your most recent pickup city to pre-fill the next form, theme preferences.

We do not use third-party advertising cookies, retargeting pixels, social-network tracking pixels, or behavioral profiling cookies. You can clear or disable cookies in your browser settings; doing so may break parts of the site that depend on session state (booking, login).

9. Children's Privacy (COPPA)

Our services are intended for adults aged 18 and over arranging transportation for themselves, their families, or groups (which may include children). We do not knowingly collect personal information directly from children under 13. If you believe we have inadvertently collected information from a child under 13, please email [email protected] and we will delete it promptly.

10. Security

We protect your information with reasonable administrative, technical, and physical safeguards: TLS-encrypted connections (HTTPS) sitewide, password hashing with industry-standard algorithms, access controls limiting who can view customer data, audit logs, and tokenization of payment information through PCI-compliant providers. Despite our efforts, no system can guarantee absolute security; please report any suspected vulnerability to [email protected].

11. International Users

Baltimore Trips operates from the United States and serves the U.S. transportation market. Our servers and service providers are located in the United States. If you are accessing the site from outside the U.S., your information will be transferred to and processed in the U.S., which may have data-protection laws different from those in your country.

12. Changes to This Policy

We may update this Privacy Policy from time to time as the service evolves or laws change. The "Effective" date at the top reflects the current version. Material changes (anything that meaningfully affects what we collect or who we share it with) will be highlighted at the top of this page for at least 30 days, and where required by law we will notify you directly.

13. Contact Us

Privacy questions, data requests, or concerns:

443-423-1247 · (844) 345-3447
[email protected]